When people call us for this
The structure is dry and now the flooring, drywall, cabinets, and paint need to come back.
What the job includes
- Drywall, trim, and paint
- Flooring — hardwood, tile, LVP, carpet
- Cabinetry and countertop replacement
- One schedule from extraction through final walkthrough
- Scope written for the claim, not against it
The gap where restoration jobs go to die
Here's the industry's dirty secret. Most restoration companies do mitigation only. They extract, they dry, they hand you a folder, and they leave. Your house is now dry, structurally sound, and missing its drywall, flooring, and half its kitchen.
Then you start over. You find a general contractor. You explain the whole thing again to someone who wasn't there. They give you an estimate that doesn't match the mitigation scope, your adjuster questions the discrepancy, and everyone points at everyone. Meanwhile you're living in a house with exposed studs, or paying for a hotel while three companies negotiate.
That gap is where restoration claims go sideways, and it's entirely structural. Nobody's being malicious. It's just that two companies with two scopes and no shared accountability produce seams, and the homeowner falls through them.
We do both halves. Same company, same project manager, same schedule from the first extraction to the final walkthrough. That's not a premium service — it's the obvious way to do it, and the fact that it's unusual says more about the industry than about us.
Why one company through the whole job matters
The scope is continuous. The crew that mapped the affected area is the crew that knows exactly what came out and why. Nothing gets re-litigated because nobody's re-discovering it.
The claim is one document. Mitigation and reconstruction in one scope, with the moisture logs supporting the demolition and the demolition supporting the repair line items. Adjusters approve that. What they question is two estimates from two companies that don't reconcile.
The schedule is real. Rebuild starts when the structure hits dry standard, not three weeks later when you finally found a contractor with availability. On a typical loss that's the difference between weeks and months of disruption.
One phone number. When something's wrong, there's nobody to blame but us, and that's the correct incentive structure.
What we rebuild
Drywall, insulation, and paint. Trim, doors, and millwork. Flooring — hardwood, tile, LVP, and carpet — including matching existing material where the loss was partial, which is its own skill and frequently the difference between a repair that reads as a repair and one that doesn't. Cabinetry and countertops. Bathroom rebuilds. And on larger losses, the coordination of the trades that need to touch it: plumbing, electrical, HVAC.
On intown Atlanta housing there's a specialty layer that matters. Matching trim profiles in a 1920s bungalow means milling, not a trip to a big box store. Plaster repair in an Inman Park Victorian is a different trade than drywall. Refinishing heart pine so a patch doesn't announce itself takes someone who's done it before. If a rebuild in an old house is done with new-construction methods, everyone who walks in can tell.
The hardest question: repair or replace?
The flooring in your kitchen is ruined. The same flooring runs into the dining room and hallway, and it's ten years discontinued. Do you replace the kitchen and accept a visible transition, or replace all of it?
This is where restoration gets genuinely contentious. Policies generally cover repairing damaged property, not upgrading undamaged property. The concept of "reasonable matching" exists and Georgia carriers handle it differently — some approve continuous-area replacement, some pay for the damaged room and offer a matching allowance, some fight it.
What we do: document the continuity of the material and the discontinuation, present the case clearly in the scope, and tell you honestly where it usually lands. What we won't do is promise you an outcome we don't control, or quietly scope a full replacement and let you fight about it later.
What it costs and how long it takes
Reconstruction is priced from an actual scope, not a phone call. Rough shape: a single room with drywall, flooring, and paint is typically days to a couple of weeks once the structure is dry. A kitchen with cabinetry runs weeks, gated by cabinet lead times more than labor. A whole floor or a fire rebuild is months.
The honest variables are lead times and selections. Custom cabinets, specialty tile, and discontinued flooring are the things that stretch schedules, and they're mostly outside anyone's control. We'd rather tell you a real range with the variables named than a comfortable number that slips.
Upgrades are yours. If the loss takes out your builder-grade kitchen and you want the kitchen you actually wanted, that's a good moment to do it — the demo is already done. But the delta between restoring what was there and installing what you'd prefer is not a claim item, and we'll draw that line clearly in the estimate rather than blurring it and hoping.
Can you use your own contractor?
Yes, and some people should. If you have a GC you trust, or the rebuild is turning into a renovation you've wanted for years, that's completely reasonable and we'll hand off a clean, complete scope with the moisture documentation to support it.
The pitch for staying with us is narrow and honest: it's faster, the claim is cleaner, and nothing gets lost in the handoff. That's it. It's not that other contractors are worse. It's that seams are where problems live, and one company means one seam fewer.
Questions we get
Can we use our own contractor for the rebuild?
Of course. Some people want to. Our pitch is only that one company through the whole job means nothing gets lost between the mitigation scope and the repair estimate — which is where most restoration claims go sideways.
How long does rebuild take?
A single room can be a few days once the structure reads dry. A whole floor is weeks. The honest answer needs an actual scope, and we would rather quote it than guess it.
Does insurance pay for the rebuild too?
On a covered loss, repair of the damaged area is typically part of the claim, subject to your policy and deductible. Upgrades you choose along the way are yours.